Returns & Exchanges

At Los Poblanos Farm Shop, we want you to be completely satisfied with your lavender apothecary and farm-inspired beauty products. If you are not entirely happy with your purchase, we offer returns or exchanges on unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our farm shop customer care team via email with your order number and the specific items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the unused products in their original artisan packaging to ensure they are protected during transit back to the farm.

• 3.
  Ship Items Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.